The Diamond Difference

What You Can Expect From A Sanchez-Hawkins Diamond Experience
 
  1. How do you present diamonds?
    We show 3 to 4 diamonds that we have hand selected based on your specific requests. These diamonds are scanned with an OGI Scannox diamond scanner. This measures all the diamonds facet angles and areas. Our software provides estimated light return based upon these measurements. Next, we use the Angular Spectrum Evaluation Tool (ASET); to examine how much light is coming out from the diamond. This is the most advanced light performance grading tool in the industry today. It is exclusive to AGS member firms and measures both live and 3-D.
  2. Why Do You Focus On Cut?
    We focus on cut because it can be one of the hardest of the 4 C’s to understand and share with our clients. It was imortant to understand a diamond graded Excellent by GIA – was not an AGS Ideal, for example. What exactly differentiates all the cut grades, the labs, Ideal vs. extra faceted diamonds, etc? It took years, and I’ve learned from the world’s foremost authorities… cutters, lab directors, software designers, optical engineers, and from formal education at GIA, as well as a huge investment in the same technological equipment that diamond grading labs use.
  3. What cut do you favor?
    The round brilliant that is cut to AGS IDEAL and displays a 100% Hearts and Arrows pattern, and the STAR 129 – slightly different in appearance – both extraordinary. They are undoubtedly the most brilliant. Both are as near perfect as a diamond can be. The STAR 129 is the brightest and most beautiful of all the proprietary-cut, branded diamonds and the science behind it backs that up. But we also love the “step-cut” diamonds. They look like clear water. And Marquise’s because they are long and beautiful.
  4. Where are your diamonds sourced?
    The STAR 129 diamond is curated directly from our cutters in which are based in New York and are just incredibly bright and scintillating. For the AGS Ideal cut diamonds we source these diamonds from Philip Van Emminis. He was one the diamond cutters chosen by the American Gem Society to make their diamonds when developing the ASET technology.
  5. What is the most important analysis?
    It’s the human eye. There is nothing else that sees and measures beauty like our God given eyes. The science gets us in the ball-park. The eye determines what is most beautiful. Once a diamond is selected, we take the scans and images and create our own certificate and print this, as well as email the file to our customer. This is great for appraisals and important information for insurance companies. Our customer has a permanent “fingerprint” of their diamond from then on.
  6. Why NOT buy Online?
    I’ll be the first to admit I do love the convenience of online shopping for certain product categories. But, when it comes to buying diamonds - that’s a different situation. A diamond purchase is simply not one you should make sight unseen. Even professionals in the industry, when doing business with trusted associates and colleagues do not purchase anything they haven’t seen with their own eyes.
  7. Your Difference?
    Is there anything else diamond buyers should know about shopping with us? I recommend learning all you can online but shop local from someone you can trust. Don't succumb to hi-pressure tactics from big box stores that in many cases are out to sell you financing. Here, we will color grade your diamond with you, and point out a diamonds inclusions using our Leica Tri-nocular camera microscope and project the image on a 50” flat screen. We expose 100% of a diamond’s “secrets” to our guests. In the end, you know what you are buying.
  8. What is your warranty?
    If we sell it – we stand behind it. 100%. If you lose a diamond due to a manufactures defect, we will replace the diamond. On pieces that have micropave diamonds (tiny ones), if a small diamond from a ring you purchased from us comes out, we will replace it no cost to you for a full two years. We are not responsible for normal wear and tear. We do not require a 6 month check-ups for this policy to be effective, however it is recommended to have your jewelry checked at least once a year.Description
  9. What is Your Return Policy?
    15 days for a full refund. Jewelry must be never worn. After 15 days until 30 days, store credit will be issued. Custom jewelry is non-returnable, non-refundable.
  10. Will my purchase come with an appraisal?
    Yes. All Sanchez Hawkins designs includes what is referred to as a Statement of Replacement Document. As an AGS member store, we understand that it is unethical for a seller to do their own appraisal. This document serves as an appraisal to all insurance companies. It is also unethical to use an appraisal as a sales tool.
  11. Why should I buy from Sanchez Hawkins?
    Besides saving you money, we will give you more value in the form of information for your own use. • We are completely transparent. • We never pressure anyone to buy from us. • We have a huge investment in education and technology. • We show – you decide.